shipping info

Business days are Monday to Friday; Holidays, Saturdays and Sundays are not included in shipping days. Orders will be processed within 2 to 3 business days of order and payment confirmation. Orders placed on Friday after 12:00pm EST will be processed the following Monday. Orders placed on weekends or holidays will be processed next business day. Processing time of 2 to 3 business days will apply against next business day.

If an order was processed incorrectly (wrong size/color/style selected), please contact info@polehearted.com with your order number within 24 hours of order placement to see if we can make the adjustments as necessary.

Please make sure the ship to address is correct; we cannot redirect a shipment once it has been dispatched and a tracking number or shipping confirmation email has been sent to you.

Polehearted Activewear Inc. is not responsible for any import duties, taxes, brokerage fees, handling fees, tariffs, VAT etc. required by your country. All charges due at the time of delivery are the sole responsibility of the buyer. Note that we cannot give you an estimate of the cost as it varies by country.


Shipping Restrictions

We cannot ship to P.O. boxes

If shipment is non-deliverable, parcel will be abandoned and will not be returned to our facilities. No refunds, credit notes, exchanges, or compensation will be provided by Polehearted Activewear for refusal of shipment.

If you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges and additional shipping charges to re-direct the order back to your address should it be sent back to our facilities.


Transit Duration:

Within Canada and to USA: Allow for 3 - 7 business days for delivery. We do not ship to P.O. Boxes. Allow additional time if shipping to rural postal codes.

Transit times mentioned are approximations; in the event that the delivery time is longer than those times indicated, Polehearted Activewear Inc. is not responsible for this delay. Our best suggestion is to follow up with the courier referencing the tracking number provided (if applicable).

Polehearted Activewear Inc. reserves the rights to select appropriate shipping option unless otherwise selected by customer at checkout to proceed with specific shipping method; applicable charges will apply.

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